Returns & Refunds
We want you to love every purchase from Ivory Spell. If you're not completely satisfied, we're here to help.
Return Eligibility
We accept returns within 30 days of delivery for eligible orders shipped within the contiguous United States.
To qualify for a return, items must:
- Be unworn, unwashed, and unaltered.
- Have all original tags attached.
- Be returned in their original condition.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged or defective.
- You received the wrong item due to our error.
Original shipping charges are non-refundable.
How to Start a Return
To request a return, please email info@ivoryspell.com with:
- Your order number
- The item(s) you'd like to return
- The reason for your return
Once your request is approved, we'll email you a Return Authorization (RMA) along with return instructions.
Please do not send items back without first contacting us.
Refunds
After your return has been received and inspected, we'll notify you by email of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.
Exchanges
We accept exchanges within 30 days for eligible items that are unworn, unwashed, and have all original tags attached.
To request an exchange, please email info@ivoryspell.com.
Final Sale Items
The following items cannot be returned or refunded:
- Gift cards
- Final sale items
- Items marked as non-returnable
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags attached
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@ivoryspell.com. We'll work with you to resolve the issue as quickly as possible.
Questions?
If you have any questions about your return, please contact us at: